InternationalUpdated 22 days ago
Start A Return or Exchange
We offer simple 30-day returns on all international orders, including gifts. Get started here.
Shipping Instructions
- Pretty Pretty Pleaseeee make sure to diligently wipe down your frames and lenses with the microfiber cloth built into your case. Check your lenses for scratches or other damage. The Ombraz you are sending back should look brand new, as if they were right out of the box. All returned pairs get recirculated into our inventory and sold again - ensuring our return system is as ecologically conscious as possible. (Did you know most companies just throw out returned items? That’s insane.) Our returns team hand inspects every returned pair, and unfortunately, if your Ombraz arrive looking damaged or used, they will not pass our inspection process and your refund/exchange will be voided.
- Tuck your Ombraz into their neoprene case, with the adjusters and cords hanging outside the case. Your Ombraz are sturdy. No need for any bubble wrap or extra crap - as long as they're in their case, you're all set.
- If you still have the box your Ombraz originally shipped in feel free to reuse it or find a small padded mailer/box to ship in.
- Take your return to your local carrier and ship to the provided address. Drop off the package within 28 days to your nearest carrier location.
Attn: Ombraz Returns
912 Flustern Rd
Building 2
San Marcos, TX 78666
USA - Send us the tracking number of the label you created. We'll issue your refund once we confirm it's been delivered. Refunds can take up to 10 business days to process.
Requested a return?
We’ll process your refund once we receive the original items. You’ll receive an email confirmation letting you know that the process is complete.
Do you offer international exchanges?
We don’t offer international exchanges. To exchange an order, simply submit a return and you can place a new order any time.
Didn't order on Ombraz.com?
If you purchased your Ombraz from one of our retail partners, you'll want to initiate your return or exchange through that shop. We've handpicked each of our retail partners but they all have their own unique return and exchange policies/processes. Talk to them nice and they'll surely get you sorted.